Delivery Information
Delivery & Shipping Information
Plain Packaging – Your Privacy Matters
All orders are shipped in plain, discreet packaging. Your privacy and confidentiality are always our top priority.
Delivery Charges & Standard Delivery
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Our standard delivery is handled through TCS Courier.
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Deliveries are made Monday to Saturday, 9:30 am – 5:00 pm.
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We aim to deliver within 3 working days, though many orders arrive sooner.
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No deliveries are made on public holidays. Orders placed on these days will be delivered the next working day.
Important Notice
If an item is returned to us because of:
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An incorrect or incomplete address provided by the buyer, or
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The buyer failing to collect the parcel from the courier office
We will only reship the order once the buyer pays the repostage costs. Alternatively, we can refund the item cost minus postage and packaging fees.
For special delivery requests or specific courier services, please email us at info@vitality.com.pk.
Glossary of Terms
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We / Vitality.com.pk – refers to the seller.
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You / Buyer / Customer – refers to any person purchasing items from pelvictherapy.com.pk.
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Postage – refers to the third-party delivery service (TCS or others) used by Vitality.com.pk.
Update on Shipping
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Current delivery time: 3–4 business days with TCS or Leopard Courier.
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In some cases, delivery may arrive next day or take up to 4 days.
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We dispatch orders the same day after confirmation by text or call.
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If the phone number is not active or reachable, we will share the order details via WhatsApp: +92 312 6464270.
⚠️ Advance Delivery Charges:
Due to many customers not answering courier calls, we now require an advance payment of Rs. 700 (including taxes) for delivery charges.